This Privacy Policy explains how DevLoops LLC ("we", "us") collects, uses and protects information when you use the 3eyadah clinic management platform (the "Service"). We take the privacy of your data and your patients' data seriously and are committed to protecting it in accordance with the applicable laws of the Hashemite Kingdom of Jordan.
1. Information We Collect
Account information: your name, email, phone number, clinic name and the login credentials you provide when you register.
Patient Data: information you enter about your patients, such as names, contact details, visit history, prescriptions, documents and assessments. You are the controller of this data, and we process it on your behalf.
Usage data: technical information such as IP address, browser type and pages visited, collected automatically to improve the performance and security of the Service.
2. How We Use Information
We use information to operate and maintain the Service, process appointments, records and payments, send notifications and reminders (including by email or WhatsApp where enabled), provide support, improve our features, and comply with our legal obligations.
We do not sell or rent your data or your patients' data to any third party.
3. Legal Basis for Processing
We process data on the basis of performing our contract with you, your consent, compliance with our legal obligations, and our legitimate interests in operating, securing and improving the Service.
4. Data Sharing & Service Providers
We may share data with trusted service providers who help us run the Service — such as cloud hosting, messaging, payment processing and national e-invoicing — only to the extent necessary and under appropriate confidentiality obligations.
We may disclose data if required by law or to protect our rights or the safety of our users.
5. Data Security
We apply technical and organisational measures to protect data, including encryption in transit and at rest, role-based access control, activity logging and regular backups. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain data for as long as your account is active and as needed to provide the Service and comply with our legal obligations. When an account is closed, you may request an export of your data within a reasonable period before it is deleted or anonymised.
7. Your Rights
You have the right to access, correct, update or request deletion of your personal information, subject to legal limitations. To exercise these rights, please contact us at [email protected].
For Patient Data, patient requests regarding their rights should be directed to their clinic as the data controller, and we assist the clinic in fulfilling them.
8. Cookies
We use essential cookies to keep you signed in and remember your preferences (such as language), along with analytics tools to understand how the Service is used. You can control cookies through your browser settings.
9. Online Sessions & Chat
Video consultations and real-time chat take place over secure connections. You and your patients are responsible for the content you exchange, and we recommend not sharing more sensitive information than the care requires.
10. Children's Privacy
The Service is not directed at children for direct use. Where data for minor patients is entered by a clinic, the clinic is responsible for obtaining the necessary consent from a parent or guardian.
11. International Data Transfers
Data may be stored or processed on servers outside your country. Where this happens, we take reasonable steps to ensure your data is protected to a standard consistent with this Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page, revise the "Last updated" date, and notify you of any material changes where appropriate.
13. Contact Us
For any privacy-related questions or requests, please contact us at [email protected]. 3eyadah is a product of DevLoops LLC.